Business Excellence Training

All businesses today with globalization and the internet are facing increasing marketplace challenges. Business Excellence Training will provide the tools required to become a world-class business. You can be a service or manufacturing business, small, medium or large, this training works for everyone. You will be trained in the criteria for performance excellence in the following categories:

1) Leadership System: you will examine the company's leadership system and senior leaders' personal leadership. It examines how the senior leaders and the leadership system address values, company direction, performance expectations, a focus on customers and other stakeholders, learning , and innovation. Also examined is how the company addresses its societal responsibilities and provides support to key communities.

2) Strategic Planning: you will examine how the company sets strategic directions, and how it develops the critical strategies and action plans to support the directions. Also examined are how plans are deployed and how performance is tracked.

3) Customer and Market Focus: you will examine how the company determines requirements, expectations, and preference of customers and markets. Also examined is how the company builds relationships with customers and determines their satisfaction. 

4) Information and Analysis: you will examine the selection, management, and effectiveness of use of information and data to support key company processes and action plans, and the company's performance management system.

5) Human Resource Focus: you will examine how the company enables employees to develop and utilize their full potential, aligned with the company's objectives. Also examined are the company's efforts to build and maintain a work environment and work climate conducive to performance excellence, full participation, and personal and organizational growth.

6) Process Management: you will examine the key aspects of process management, including customer-focused design, product and service delivery, support, and supplier and partnering process involving all work units. This category examines how key processes are designed, implemented, managed, and improved to achieve better performance.

7) Business Results: you will examine the company's performance and improvement in key business areas - customer satisfaction, financial and marketplace performance, human resource results, supplier and partner performance, and operational performance. Also examined are the performance levels relative to competitors.

In the end you will be able to identify your strengths and areas for improvement when you do your self operational assessment.

Contact McGregors Supply Chain Services Inc. for more information on Business Excellence Training.

contact
BrianMcgregor
bmcgregor@mcgregorssupplychainservices.com